This has put additional strain on Operations Teams including NetworkOps, ITOps, and Service Desk teams, who are expected to respond in real-time," said Dhawal Sharma, Vice President and General Manager at Zscaler. "The number of user-reported quality issues has increased as more hybrid workers rely on Zoom to stay connected and productive. The integrated solution gives enterprises' IT and helpdesk teams near real-time quality performance metrics and analytics for all remote office employees.
Zscaler (ZS) announced new integrations with Zoom Video Communications (ZM) that connect the Zscaler Digital Experience, ZDX, monitoring service with Zoom's Quality of Service Subscription, QSS, offering. To help make those connections easier and bridge the gap between workers in different locations, we're introducing a human-centered approach to virtual interaction - Zoom Spots.Coming in early 2023, Zoom Spots is Zoom's virtual coworking space." The Fly notes that Microsoft (MSFT) and Google (GOOG,GOOGL) have email and calender features. For more information on Zoom Mail and Calendar, read our announcement blog.We understand the need for connection and simplified communication in a hybrid work world, and one thing we have learned is that people miss spontaneous conversations and collaboration when they worked side-by-side.
The Zoom Mail Service will provide end-to-end-encrypted email when messages are sent directly between active Zoom Mail Service users, and the Zoom Calendar Service will include an appointment booking feature, an easy way for participants to select an available time to meet on Zoom. With Zoom Mail and Calendar Clients (beta), users will get even more communication and collaboration capabilities in Zoom One and reduce the "toggle tax." Users will be able to work more efficiently, quickly access their communications, and easily schedule and join meetings-all from Zoom! The Zoom Mail and Calendar Services (beta) are targeted at small-to medium-business customers who particularly value email privacy. Joseph Chong, Head of Product, Solutions, and Industry Marketing for Zoom (ZM) Video blogged, in part: "We're taking another step forward to help users seamlessly access the tools they need directly in the easy-to-use Zoom app.
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